ABOUT/CONTACT US
Contact Us:
Returns & Customer Service:
Returns/Exchanges
We offer in-store credit through our exchange program. Items must be in their original condition; i.e., unworn, unwashed, un-altered, free of marks and makeup stains, free of animal hair, perfume and deodorants or other scents, with tags still attached (if applicable). After 24 hours we do not cancel items/orders because they're going through processing.
The most common reason for a return is an item not fitting. As a result, we accept exchanges within 7 days of receiving your item. Your package must be post-marked and sent back to us within 7 days from the original delivery confirmation date.
Please submit a return request to us at hazelavenue.swim@gmail.com to get approval. Once you've received your approval, please mail your item back as soon as possible. We are not responsible for any shipping costs or refunds unless the item is damaged by the manufacturer. If your item looks worn or has any odors or smells, we will not be able to accept the return. We suggest you purchase delivery confirmation as we are not responsible for any items that may be lost in transit.
Once we receive your item(s), they will be inspected and processed within 3-4 business days. You will be emailed a code as in-store credit for the returned items.
Please read under all our items' descriptions for estimated shipping as we can not give full refund if customer is unaware of shipping time. If it does not state estimated shipping under the item's description then please look below for delivery time.
Please note:
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We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
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Returned items may be subject to a 10% re-stocking fee.
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Discounted items are final sale.
DELIVERY:
All orders take at least 1-2 business days to process. Then all orders (unless otherwise stated) are shipped via USPS or Fed Ex Standard Shipping, which will take about 3-5 business days. During this pandemic, there could be an extra 3-5 business day delay for processing and please contact USPS for their delays. Orders placed the month of December may be subject to a 7 business delay due to high volume of orders.
Freebie items/ 12 Days of Christmas-We wanted to show you how much your support means to us by giving away these items for free! S&H not included. Shipping can take up to 20 business days.
Black Friday-
Due to high volumes, shipping can take up to 14 business days.
Daily Deals-
Due to high volumes, it can take up to 20 business days.
Privacy Policy
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
If you feel that we are not abiding by this privacy policy or have any questions or comments, please CONTACT US.