My Cart

Close

Shipping & Returns

Returns/Exchanges

We offer in-store credit through our exchange program. Items must be in their original condition; i.e., unworn, unwashed, un-altered, free of marks and makeup stains, free of animal hair, perfume and deodorants or other scents, with tags still attached (if applicable). After 24 hours we do not cancel items/orders because they're going through processing.

 The most common reason for a return is an item not fitting. As a result, we accept exchanges within 7 days of receiving your item. Your package must be post-marked and sent back to us within 7 days from the original delivery confirmation date.

 Please submit a return request to us at hazelavecustomerservice@gmail.com to get approval. Once you've received your approval, please mail your item back as soon as possible. We are not responsible for any shipping costs or refunds unless the item is damaged by the manufacturer. If your item looks worn or has any odors or smells, we will not be able to accept the return. We suggest you purchase delivery confirmation as we are not responsible for any items that may be lost in transit. 

Once we receive your item(s), they will be inspected and processed within 3-4 business days. You will be emailed a code as in-store credit for the returned items.

Please read under all our items' descriptions for estimated shipping as we can not give full refund if customer is unaware of shipping time. If it does not state estimated shipping under the item's description then please look below for delivery time. 

 Please note:

  • We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.

  • Returned items may be subject to a 10% re-stocking fee.

  • Discounted items are final sale. 

 

 

 DELIVERY:

All orders take at least 1-2 business days to process. Then all orders (unless otherwise stated) are shipped via USPS or Fed Ex Standard Shipping, which will take about 3-5 business days. 

BOGO deal: Shipping for the sale can be up to 30 days due to high demand of orders. But you will get an email with a tracking number once it's been shipped.

 

 

 

 

Hello You!

Join our mailing list